By using our website, all users agree to the practices and terms described in this Privacy Policy.

Data Security

Cotton House BR is committed to protecting its customers. The data provided through our website is encrypted and stored on secure servers operated by companies specializing in information processing and management.

In addition, all payment-related information, such as credit card numbers and similar data, is processed by PagSeguro Internet S.A., the company that operates as the payment gateway for our website. Such information is therefore handled under that company’s responsibility.

Use of Cookies

To provide a better experience for our customers, improve our services, and enhance website navigation, we may request the following information while the website is being used:

  • Name;
  • Telephone number;
  • Email address;
  • Shipping address;
  • Billing address;
  • CPF or CNPJ — Brazilian individual or corporate taxpayer identification number; and
  • Social media account information.

Providing some of this information may be optional. However, certain information may be required to complete orders successfully and make full use of the features and services offered by Cotton House BR.

In addition to the information requested directly, we may store other information received whenever a customer accesses our website. During each interaction, our system may collect certain data through cookies, such as the type of browser used and the pages viewed by the user.

A cookie is a small file containing data exchanged between a website server and the user’s browser. We use cookies to improve the browsing and shopping experience on our website.

Users who do not agree to the use of cookies may disable cookie storage through their browser settings at any time.

Confidentiality of Information

Cotton House BR undertakes not to sell, rent, or transfer the information provided by customers to third parties.

However, to improve the quality of our services, information submitted by customers may be consolidated, organized, and used internally.

All personal information and payment transaction data provided during registration or checkout, whether or not a credit card is used, is stored using encryption and processed through SSL — Secure Socket Layer — technology.

This technology helps ensure that customers’ personal information, such as shipping addresses, credit card details, and order history, is not improperly disclosed. It also helps prevent information from being intercepted, transmitted to, or accessed by unauthorized third parties.

Newsletter

When registering on our website, customers may choose to receive our newsletter, which includes informational messages, news, special offers, and promotional content.

Receiving these communications is entirely subject to the customer’s consent. Customers may unsubscribe at any time by deselecting this option in their account settings on our website.

Ownership of Information

All information and content available on this website are the property of Cotton House BR.

Such information may not be copied, extracted, modified, reproduced, or used in any manner without prior authorization.

Users acknowledge that the unauthorized use of information contained on this website may result in the applicable civil and criminal penalties.

Users are solely responsible for ensuring that the information provided to our website is accurate and kept up to date.

Customers who wish to cancel their registration or delete their account may request cancellation by emailing [email protected].

Sharing of Information

Cotton House BR recognizes the importance of protecting the security and confidentiality of its customers’ information.

However, to ensure and improve the efficiency of our services, certain information may be shared when necessary, including:

  • In dealings with suppliers and service providers;
  • In connection with business transactions or new business opportunities;
  • In response to court orders or requests from public authorities; or
  • In other circumstances required or permitted by law.

Emails Sent to Customers

Cotton House BR will never send emails requesting confirmation of registration details or containing links for downloading files.

Promotional emails sent to customers will be sent from the following email address:

[email protected]

Final Provisions

This Privacy Policy may be amended at any time. Any updated version will become effective upon publication on this page.

Customers may contact us at any time with questions about this Privacy Policy by emailing:

[email protected]